One of the main problems in helping people
remotely is that you really do not know what they are up to while you help them.
Some
walk away when needed, some try and help by
doing one thing while saying they are doing another.
It can become quite a task to just hold a persons attention long enough to help them. This is why I am going to start sending these:
A set of handcuffs with a shock mechanism for when a lie id detected. They put it on and shackle themselves to the desk where they are.
I help them, and if they don't lie, then no problem.