One of the main problems in helping people remotely
is that you really do not know what they are up to while you help them.
Some walk away
when needed, some try and help by doing one thing while saying they are doing another
It can become quite a task to just hold a persons attention long enough to help them. This is why I am going to start sending these:
A set of handcuffs with a shock mechanism
for when a lie id detected. They put it on and shackle themselves to the desk where they are.
I help them, and if they don't lie, then no problem.